Introduction

Welcome to IndustrAI (“we,” “our,” or “us”). At IndustrAI, we are committed to protecting your privacy and ensuring the security of your personal and industrial data. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website, platform, mobile app, sensors, and related services. By accessing or using IndustrAI, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect various types of information, including:

• Personal Information: Your name, email address, company details, and login credentials when you register or contact us.

• Usage Data: How you interact with our platform, dashboards, mobile apps, and APIs — including IP addresses, device/browser info, and timestamps.

• Industrial Sensor Data: Metrics captured from your connected sensors and gateways (e.g., vibration, temperature, performance data) transmitted through IndustrAI for monitoring and analytics.

• Cookies & Tracking: Information about your preferences, settings, and browsing patterns on our site and app. You can manage cookie settings in your browser.

• Third-Party Data: Information we may receive from integration partners (e.g., cloud providers, analytics tools, or enterprise platforms such as Microsoft Teams or Slack).

How We Use Your Information

We use your information for various purposes, including:

• Delivering and improving our predictive maintenance and monitoring services.

• Providing customer support and responding to inquiries.

• Sending service updates, product announcements, or promotional content (if you opt-in).

• Training and improving our AI models (using anonymized and aggregated data only).

• Ensuring compliance with applicable laws and protecting our rights.

Data Security

We take security seriously and apply encryption, authentication, and organizational safeguards to protect your data. However, no method of online storage or transmission is 100% secure, and we cannot guarantee absolute security.

Third-party Links

Our platform may include links to third-party sites or integrations not operated by IndustrAI. We are not responsible for their privacy practices, and we encourage you to review their policies before engaging.

Your Choices

Update or delete your account information by contacting us.

Adjust notification preferences inside the platform.

Opt-out of promotional emails at any time.

Changes to This Policy

We may update this Privacy Policy periodically to reflect new features, practices, or legal requirements. Updates will be posted on this page, with the “Last Updated” date revised accordingly.

Refund Policy

IndustrAI provides digital software services and connected solutions. Because of the nature of digital and subscription-based products, we generally cannot issue refunds once access is granted or services are activated.

If you believe you are entitled to a refund (e.g., due to service malfunction or billing error), please [contact us] with details, and we will review your request.